為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

FF33 update does not work

  • 6 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 Brian314

more options

Upgraded to FF33 and FF crashed immediately on starting. I uninstalled FF and removed all profiles, and user data. After reinstalling FF it still immediately crashes on starting. Applied Windows updates and Adobe Flash updates before the FF update.

Upgraded to FF33 and FF crashed immediately on starting. I uninstalled FF and removed all profiles, and user data. After reinstalling FF it still immediately crashes on starting. Applied Windows updates and Adobe Flash updates before the FF update.

所有回覆 (6)

more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Crash ID: bp-ac1cba04-2c4f-40b7-beda-47d302141022 Crash ID: bp-be9a5447-1bcb-477a-8838-b74302141022

more options

thanks for reporting back with those reports. can you try updating your intel graphics driver to the newest version that is available and see if this can address the issue: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

more options
more options

ok then please try the one provided by HP, this will also be a big improvement.

in case this doesn't solve the issue, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

otherwise a fix for this crash is scheduled to be released later this week in a firefox 33.0.1 release...

more options

I have been advised not to change the build on the PC but wait until FF33.0.1 and in the meantime use IE or Chrome.

Please close this incident.