為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

After starting Firefox the display turns milky/off and the displayed pages name is: safari-extensions.de

  • 3 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 philipp

Rokli
Rokli
more options

I have deinstalled Firefox several times and then newly installed without any succes. But all my settings incl. bookmarks were kept during these operations. I'm working with windows7, there is no Apple software on my computer. I did clean my computer using Avirus. I'using Kaspersky Internet Security 2015. Windows Explorer works withou problem.

I have deinstalled Firefox several times and then newly installed without any succes. But all my settings incl. bookmarks were kept during these operations. I'm working with windows7, there is no Apple software on my computer. I did clean my computer using Avirus. I'using Kaspersky Internet Security 2015. Windows Explorer works withou problem.

被選擇的解決方法

have you tried to reinstall the latest version (33.1.1?) from https://www.mozilla.org/firefox/all/?

otherwise you can also press the shift key while launching the browser and reset from the dialog that appears then or continue to launch firefox in safemode from where you can remove addons or disable hardware acceleration which also might cause display issues in the firefox menu ≡ > options > advanced > general

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

philipp
philipp
  • Moderator
more options

hello Rokli, this sounds like an issue with adware on your pc. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Rokli
Rokli 提出問題者
more options

Hello Philip, Thanks for your quick reply. Unfortunately I cannot open Firefox and consequently I can neither do a reset nor go to the menu and disable extensions. The screen turns off as said before. I can go the internet only by using internet explorer.

philipp
philipp
  • Moderator
more options

選擇的解決方法

have you tried to reinstall the latest version (33.1.1?) from https://www.mozilla.org/firefox/all/?

otherwise you can also press the shift key while launching the browser and reset from the dialog that appears then or continue to launch firefox in safemode from where you can remove addons or disable hardware acceleration which also might cause display issues in the firefox menu ≡ > options > advanced > general