We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 6 回覆
  • 1 有這個問題
  • 6 次檢視
  • 最近回覆由 dlkramnic

more options

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

Crashes also in safe mode. Internet Explorer is also crashing. Firefox version is 3.6.11. I tried to update it by going to public library and downloading a newer version on a flashdrive, then trying to install that, but it won't install (locks up, won't complete). OS is XP Pro w/ serve pack3. Windows updates are enabled. Search can't locate "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Basically right now I have no working browser on that PC, so I'm using another.

被選擇的解決方法

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

從原來的回覆中察看解決方案 👍 1

所有回覆 (6)

more options

Addendum to my ?-I found the crash report files, but it's Greek to me.

more options

選擇的解決方法

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html

more options

the-edmeister said

Please install the latest Firefox 34 version from here. https://www.mozilla.com/en-US/firefox/all.html
more options

This worked. I must have downloaded just an update. I have a working browser, just nee to figure out why my WiFi adapter won't connect to the router.

more options

Could you post the crash ID of that crash report?

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

more options

Redownloading the correct version if Firefox did the trick. Thank you, gentlemen.