為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 10 回覆
  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 philipp

more options

i cant use firefox for browsing its say frequently Firefox crashes reporter problem..how can fix this problem?will you please help about this error? Here is one crash Id problem example: Crash ID: bp-26bc03f9-4588-48a2-bee8-8b0e72150210

i cant use firefox for browsing its say frequently Firefox crashes reporter problem..how can fix this problem?will you please help about this error? Here is one crash Id problem example: Crash ID: bp-26bc03f9-4588-48a2-bee8-8b0e72150210

所有回覆 (10)

more options

Hi did you tried to restart firefox in safe mode as explained here ?

If you do so, if you don't have a firefox sync account to backup all your personal datas like addons and bookmarks, you should use mozbackup, a utility to backup profiles of Mozilla-based software. You can get it here.

由 Romain 於 修改

more options

It cant soled through using safe mode..

more options

Sorry, I meant to ask you if you had already reset firefox with the solution above

由 Romain 於 修改

more options

No i cant reset firefox with the solution above..its still now happened crashing problem..

more options

Okay, so hum, try this : first backup all your datas with mozbackup, or all your bookmarks as explained here if possible, then uninstall firefox completely (delete personal datas), restart computer to take in consideration the changes. After that, reinstall firefox.

Maybe it can do something.

more options

if it works, restore your datas (maybe just bookmarks to begin)

more options

I HAVE ALREADY TAKE THIS REINSTALL process but cant solved.....is this problem related to Ram? my ram is not good condition...

more options

Ok, all right. I don't know much about RAM memory management. I would'nt say silly things but perhaps.

由 Romain 於 修改

more options

To be sure about it, If you can, I advice you to change it.

由 Romain 於 修改

more options

yes, bad ram is one of the causes that can lead firefox to crash. you could test your system with a tool like www.memtest.org