We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

laural1 said

When trying to play any games in Facebook it crashes, trying to watch any videos anywhere it crashes. I have unloaded and loaded flash player at least 5 times, have deleted firefox and reloaded once. Have closed all add ons, still crashes. Have disabled everything but flash player still crashes. Have used cleaners, still crashes. Have tried almost anything suggested on searches. Have tried everything on Adobe, mozilla help, still crashes.

bp-6cfa4f17-8110-4ff3-af46-53e122150221
bp-8eed0c27-91c5-4e58-852e-409092150221
bp-dd65a9d2-17d9-4324-9938-e7f502150221
bp-e600d661-a567-48ab-a3f8-787012150221
bp-68229f07-eb87-4801-8b23-530642150221

The crash reports numbers are not correct. Please do this;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Opps, the wrong web page came up.

The crash report flagged these programs;

ntdll.dll = Microsoft

Process Type plugin Shockwave Flash Version:16.0.0.305

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

That are problems with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting