為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox Deleted/Uninstalled itself

  • 5 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 FredMcD

more options

Just happened on my moms computer. It must have been due to a virus. Restarted and checked for Firefox installation and it was nowhere to be found. All the Links to the icons were dead and I couldn't find the firefox folder on her computer. I'm hoping either Firefox deleted itself to stop the spread of the virus, or her Anti-Virus picked it up. There is no history of either of these things happening on her machine.

Just happened on my moms computer. It must have been due to a virus. Restarted and checked for Firefox installation and it was nowhere to be found. All the Links to the icons were dead and I couldn't find the firefox folder on her computer. I'm hoping either Firefox deleted itself to stop the spread of the virus, or her Anti-Virus picked it up. There is no history of either of these things happening on her machine.

所有回覆 (5)

more options

Only the user can uninstall Firefox. It has no such option. Where did that Firefox come from?

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.


Download Firefox Full Installer For All languages And Systems {web link}

more options

The internet? I downloaded it a long time ago through internet explorer and it has been on her machine for a long time. a year or more.

more options

thehosster said

I downloaded it a long time ago . . . .

Then that programs is very out-dated. Please use the link above to get the full installer. If her ISP is not good, download it to a thumb drive, then plug it into her computer.

more options

I'm not illiterate. It was set to auto update. I run all the updates and make sure everything is in working order. If you don't know what's wrong with it, don't try to make me look stupid because you don't know the answer.

more options

You said; I downloaded it a long time ago

You did not say you kept it updated. And no, I don't know what is wrong. So I, and any others, have to ask questions and give advice on fixing the issue.

If one of us were sitting there with you, the problem might be fixed in minutes. Unfortunately, that is not possible. And this forum was invented.

And I never said or implied that anyone was illiterate.

Hailing Frequencies Closed.