為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

firefox crashing when using scottrade

  • 6 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 rhp52

more options

When I'm on the Scottrade site, after a while, the site will ask you to acknowledge with an OK dialogue box or it logs you off for security purposes. I noticed since the last Firefox update before v.37, the dialogue box on the Scottrade site does not appear but instead Firefox crashes.

What is causing this?

When I'm on the Scottrade site, after a while, the site will ask you to acknowledge with an OK dialogue box or it logs you off for security purposes. I noticed since the last Firefox update before v.37, the dialogue box on the Scottrade site does not appear but instead Firefox crashes. What is causing this?

由 rhp52 於 修改

所有回覆 (6)

more options

I do not know, however we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

rhp52 said

When I'm on the Scottrade site, after a while, the site will ask you to acknowledge with an OK dialogue box or it logs you off for security purposes. I noticed since the last Firefox update before v.37, the dialogue box on the Scottrade site does not appear but instead Firefox crashes. What is causing this?
more options

bp-21bf167b-f384-4321-a43f-7f8c42150402 2015/04/02 6:00 PM bp-d45a0f43-1412-44be-8fc6-5d4b42150402 2015/04/02 12:51 PM bp-4d131f12-8370-44a2-9704-022642150402 2015/04/02 11:58 AM bp-1ebb1247-3a1f-4328-9b29-7000e2150402 2015/04/02 9:44 AM bp-6f961389-ef28-4ee5-99bc-88c612150401 2015/04/01 4:39 PM bp-852d4ef2-32ff-445e-acc7-e9b212150401

more options

more crashes..any help???


bp-d8edc13e-13c3-4dfa-8512-740362150406 2015/04/06 1:10 PM bp-944e35d0-4965-4985-99b6-db08a2150406 2015/04/06 1:08 PM bp-a15b8e00-97c2-4310-b74b-4873f2150406 2015/04/06 9:43 AM bp-8b5470ab-a32a-4db8-9d93-503682150404

more options

There are a large number of bugs that are contributing to this signature as a top crash cause and there are current investigations happening.

However, since there is a specific site and it certainly reproducible let's make sure its not due to the current profile.

Please try the following.

  1. Close Firefox and open it from the cmd.exe with the Profile Manager-> Profile Manager - Create, remove or switch Firefox profiles
  2. Click to create a new profile and visit the scotstrade site with a fresh login (no add ons or changes)

The next steps would be to create a bug from one of the reports with this url: http://goo.gl/csNBph and add the steps that you took to reproduce it, including an example url if possible.

由 guigs 於 修改

more options

thanks for responding....after some investigation I think I identified the problem, or at least one of them. I use Noscript as an add-on, and after disabling it, the scottrade site is operating normally. I will wait for an update from noscript, firefox,etc. then try again in lieu of the profile deletion and recreation. For now.