Thunderbird Constantly Freezes, Usually When Sending
I too am having issues with Thunderbird freezing up. It usually happens when sending emails, but it does also happen randomly, too. This last time it froze, I clicked on the "details" link and this was the message that appeared:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 31.6.0.5567 Application Timestamp: 55199803 Hang Signature: 5dc0 Hang Type: 134217728 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Hang Signature 1: 5dc0c02e6d53d69eebaab8b143ba1d64 Additional Hang Signature 2: f0b8 Additional Hang Signature 3: f0b85f1d8aad53844872c814d661f298 Additional Hang Signature 4: 5dc0 Additional Hang Signature 5: 5dc0c02e6d53d69eebaab8b143ba1d64 Additional Hang Signature 6: f0b8 Additional Hang Signature 7: f0b85f1d8aad53844872c814d661f298
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I'm not really sure what all that means, but if someone could help me figure out this on-going problem, I'd really appreciate it. I'm using Windows 8.1 and AVG antivirus, if that helps. Thanks in advance.
David
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see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports for instructions on how to get yoru crash ID.
Please post the crash ID here
Thanks Wayne. I downloaded it and Thunderbird has froze on me a few times since then, but "about:crashes" shows nothing.
OK, so it really is freezes. Let's start with ...
Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode
Does problem go away?