為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

crashing on multiple computers

  • 2 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 nsm8930

nsm8930
nsm8930
more options

Firefox has been crashing randomly (not at start up) and without warning (is responsive until the crash) on both my work and home computers. My IT person at work has reinstalled drivers, updated versions, uninstalled/reinstalled, etc and to no avail. My home Firefox is now crashing as well. There are no viruses on either computer (we ran virus scans just in case).

Since this is happening on multiple non-related computers my feeling is that this is a Firefox issue and I'm guessing others are having the same issue.

Firefox has been crashing randomly (not at start up) and without warning (is responsive until the crash) on both my work and home computers. My IT person at work has reinstalled drivers, updated versions, uninstalled/reinstalled, etc and to no avail. My home Firefox is now crashing as well. There are no viruses on either computer (we ran virus scans just in case). Since this is happening on multiple non-related computers my feeling is that this is a Firefox issue and I'm guessing others are having the same issue.

所有回覆 (2)

ideato
ideato
more options

Hello nsm8930, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Also please uninstall the Shockwave Flash 16.0 r0 and keep only the latest Shockwave Flash 17.0 r0, both versions installed maybe cause issues.


thank you

nsm8930
nsm8930 提出問題者
more options

nsm8930 said

Firefox has been crashing randomly (not at start up) and without warning (is responsive until the crash) on both my work and home computers. My IT person at work has reinstalled drivers, updated versions, uninstalled/reinstalled, etc and to no avail. My home Firefox is now crashing as well. There are no viruses on either computer (we ran virus scans just in case). Since this is happening on multiple non-related computers my feeling is that this is a Firefox issue and I'm guessing others are having the same issue.

Here are my latest crashes. From my work computer: bp-b88a0363-6e9e-40ca-82e5-466012150424 4/24/2015 11:27 AM bp-09b4aa00-a3b9-408e-931a-343082150424 4/24/2015 10:55 AM bp-96aad7b8-15b2-4cd0-9248-ce4672150423 4/23/2015 1:38 PM bp-419b585c-094e-4f2a-bb21-37b1b2150423 4/23/2015 11:19 AM bp-603d329f-5e08-4018-93ba-f7b812150423 4/23/2015 8:36 AM bp-0acfa328-e6f1-41ca-9992-f5bc52150423 4/23/2015 8:19 AM bp-bda4e222-6acd-4377-a637-327c42150422 4/22/2015 3:28 PM bp-529e1bca-689b-4540-9059-a57e02150422 4/22/2015 10:24 AM bp-a58b4158-d152-43ab-a8cd-2dafc2150422 4/22/2015 8:36 AM bp-7632cc8a-0a04-46ff-bf68-6d3ed2150422 4/22/2015 8:26 AM bp-5ee6599e-c5c5-4803-88cb-690a92150422 4/22/2015 8:11 AM bp-69bfc7e9-3863-42c5-a2af-578a42150421 4/21/2015 8:57 AM bp-3a7d0f2d-9df8-4a6c-a723-0d7fa2150421

From my home computer bp-d58101a9-25fa-4a19-ad5d-389452150424 

   4/24/2015    7:25 AM

bp-89f5f321-130b-47e1-bf89-b5df62150421 

   4/21/2015    4:49 PM