為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Mozilla support will not let me sign in. I can log in to my mozilla account in a separate window, but not on the support site.

  • 4 回覆
  • 3 有這個問題
  • 1 次檢視
  • 最近回覆由 John99

more options

I have repeatedly tried to log in to support, because mozilla is crashing repeatedly, but I can't log in to the support site. I even tried requesting a password reset from that site, repeatedly, but the password reset email from mozilla is never received. Why can I log in to my regular mozilla account, but not the support site?

I have repeatedly tried to log in to support, because mozilla is crashing repeatedly, but I can't log in to the support site. I even tried requesting a password reset from that site, repeatedly, but the password reset email from mozilla is never received. Why can I log in to my regular mozilla account, but not the support site?

被選擇的解決方法

Ok I see more info. You jumped in to someone else's question thread

bp-e032d320-68cc-4a9e-ab9a-38b802150527 5/27/2015 9:16 AM bp-3f63de39-39e3-43fa-9428-b813b2150527 5/26/2015 9:59 PM bp-f620d88a-5136-4e02-9449-c573c2150526 5/26/2015 3:22 PM bp-2d9f51c0-3743-4679-a548-10d5e2150525 5/25/2015 4:04 PM bp-629a967e-7ded-4bc8-8dbf-5632b2150524 5/24/2015 6:28 PM bp-96c7fb8a-93df-4955-91eb-6b69e2150524 5/24/2015 5:35 PM

philipp said

james, can you use firefox beta and see if the crashes continue: https://www.mozilla.org/firefox/beta/

I understand you to be saying the Crashes have stopped but Firefox is very slow.

  • Do things improve if you re-enable Hardware Acceleration (HWA)
  • Or do crashes come back with hardware acceleration back on ?
    (The graphics driver update my allow HWA to work again.)

Can you describe what you mean by slow and what you see e.g.

  • Is it only video or pages with intensive graphics or animations that are affected ?
  • How bad is this, does the display stutter slightly, page scrolling is slow, or the whole browser freezes:
    • How long for less than a second, more than 3|10|30 seconds

For forum cross referencing purposes

  • Your Reports for CrashIDs bp-e032d320-68cc-4a9e-ab9a-38b802150527
    ... bp- 96c7fb8a-93df-4955-91eb-6b69e2150524
  • Crash Signature: js::frontend::Parser<js::frontend::SyntaxParseHandler>::unaryExpr(js::frontend::Parser<js::frontend::SyntaxParseHandler>::InvokedPrediction)
  • Related bug 1159973
從原來的回覆中察看解決方案 👍 0

所有回覆 (4)

more options

Sorry I do not understand your problem. This post and thread is on the mozilla support site.

You must be or have been logged in as you have successfully posted.

Are you trying to use another third party site such as mozillazinie ( mozillazine.org ) ?

Or are you having trouble with Firefox Sync and its account ? Firefox Sync troubleshooting and tips

more options

I am biting my tongue at your response, but, yes, I was finally able to log in, after numerous attempts. As *Philipp* suggested, I have upgraded to Firefox Beta, disabled hardware acceleration, and updated my Intel graphics driver. No improvement whatsoever - Firefox is still agonizingly slow.

more options

I take that back - no *crashes* since I installed Firefox Beta, but it is very, very slow.

more options

選擇的解決方法

Ok I see more info. You jumped in to someone else's question thread

bp-e032d320-68cc-4a9e-ab9a-38b802150527 5/27/2015 9:16 AM bp-3f63de39-39e3-43fa-9428-b813b2150527 5/26/2015 9:59 PM bp-f620d88a-5136-4e02-9449-c573c2150526 5/26/2015 3:22 PM bp-2d9f51c0-3743-4679-a548-10d5e2150525 5/25/2015 4:04 PM bp-629a967e-7ded-4bc8-8dbf-5632b2150524 5/24/2015 6:28 PM bp-96c7fb8a-93df-4955-91eb-6b69e2150524 5/24/2015 5:35 PM

philipp said

james, can you use firefox beta and see if the crashes continue: https://www.mozilla.org/firefox/beta/

I understand you to be saying the Crashes have stopped but Firefox is very slow.

  • Do things improve if you re-enable Hardware Acceleration (HWA)
  • Or do crashes come back with hardware acceleration back on ?
    (The graphics driver update my allow HWA to work again.)

Can you describe what you mean by slow and what you see e.g.

  • Is it only video or pages with intensive graphics or animations that are affected ?
  • How bad is this, does the display stutter slightly, page scrolling is slow, or the whole browser freezes:
    • How long for less than a second, more than 3|10|30 seconds

For forum cross referencing purposes

  • Your Reports for CrashIDs bp-e032d320-68cc-4a9e-ab9a-38b802150527
    ... bp- 96c7fb8a-93df-4955-91eb-6b69e2150524
  • Crash Signature: js::frontend::Parser<js::frontend::SyntaxParseHandler>::unaryExpr(js::frontend::Parser<js::frontend::SyntaxParseHandler>::InvokedPrediction)
  • Related bug 1159973