Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

New wifi router installed. Why do I connect to sites but lose connection as I browse even though Windows says signal excellent. Disable/enable is needed

  • 3 回覆
  • 1 有這個問題
  • 15 次檢視
  • 最近回覆由 guigs

shayoh
shayoh
more options

New wifi router installed. Since then I generally can log onto sites OK but when moving around in a site or to another I lose connection even though Windows says signal is excellent. Disable/enable cures the problem temporarily. Two tablets in the same household using the same wifi have no problems. There is no consistency in when the problem will arise within any session. Happens in Firefox and Thunderbird. Closing and restarting programme does not help.

New wifi router installed. Since then I generally can log onto sites OK but when moving around in a site or to another I lose connection even though Windows says signal is excellent. Disable/enable cures the problem temporarily. Two tablets in the same household using the same wifi have no problems. There is no consistency in when the problem will arise within any session. Happens in Firefox and Thunderbird. Closing and restarting programme does not help.

被選擇的解決方法

I tried reset and it did no good. Then I learned that my wife had a similar problem with her ipad so I did what I should have done in the beginning, I rebooted the new router. Hey presto, problem solved.

I am now off to eat some humble pie. Thanks, guigs2

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

guigs
guigs
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

shayoh
shayoh 提出問題者
more options

選擇的解決方法

I tried reset and it did no good. Then I learned that my wife had a similar problem with her ipad so I did what I should have done in the beginning, I rebooted the new router. Hey presto, problem solved.

I am now off to eat some humble pie. Thanks, guigs2

guigs
guigs
more options

Nice!