為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

can't reinstall after factory reset

  • 1 回覆
  • 2 有這個問題
  • 17 次檢視
  • 最近回覆由 bubbas4570

Crashman_123
Crashman_123
more options

I recently had to factory reset my phone, meaning ALL data on the phone was supposedly deleted, yet when I try to reinstall Firefox it says it's ALREADY installed and won't let me proceed. WHY is this happening, and is there a way to solve it? Eg, can I DOWNLOAD the installer to my phone for installation?

I recently had to factory reset my phone, meaning ALL data on the phone was supposedly deleted, yet when I try to reinstall Firefox it says it's ALREADY installed and won't let me proceed. WHY is this happening, and is there a way to solve it? Eg, can I DOWNLOAD the installer to my phone for installation?

所有回覆 (1)

bubbas4570
bubbas4570
more options

Have you tried to update the app on your phone? I recently purchased a new phone, and what I needed to do was update all the apps from Google play onto my phone. The play site just treated my phone like it needed to be updated. Hope this helped.