為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

When I delete a message it is not showing in the trash, please help

  • 2 回覆
  • 5 有這個問題
  • 9 次檢視
  • 最近回覆由 renascent

more options

My trash folder is blank, nothing is there. When I delete a message it just disappears, doesn't go into trash

My trash folder is blank, nothing is there. When I delete a message it just disappears, doesn't go into trash

所有回覆 (2)

more options

Hi CherylMO, Are you on Mac or Windows? Do you have an IMAP or POP account?

I'm going to assume you are on Windows with a IMAP account.

Try this: Click on Tools->Account Settings, and In "Server Settings" (above the "Copies & Folders" category), there is a sub-section in the middle of the window called "Server Settings," (yes, kind of redundant, isn't it?) and under "Check for new messages at startup" and "Check for new messages every X minutes" there is an option titled "When I delete a message". Here you can specify whether it gets moved to a folder (and which folder on the server, marked as deleted, or erased immediately. Check to see what you have configured here.

If your configuration above appears to be correct, then look at the suggestions at http://kb.mozillazine.org/IMAP_Trash_folder

Norio

more options

I tried again the newest version of Thunderbird and followed the instructions above and the deleted messages were set to go in the trash bin. I didn't have to change anything. I tested it and AGAIN the message deleted was not in the trash. Not only that this version constantly crashes. I am going back to 24.0 as it is the only stable version for me. Very disappointed in Thunderbird.