為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Windows 8.1 - Can't install - file name Firefox Setup 39_0_3_exe

  • 3 回覆
  • 6 有這個問題
  • 1 次檢視
  • 最近回覆由 mlf1910

mlf1910
mlf1910
more options

8/7/15 1600 PDT. Brand new HP laptop with Windows 8.1, Internet Explorer 11.021.

Downloaded Firefox installation file from Mozilla web site (twice, from 2 different Mozilla web pages). File name is odd: "Firefox Setup 39_0_3_exe" (no .exe). File size is 40,105KB. File does not open (of course). [File Explorer set to show file extensions, to full file name is "Firefox Setup 39_0_3_exe".]

Manually changed filename to "Firefox Setup 39_0_3.exe". Still does not work - get Zip error "Cannot create temp folder archive".

Suggestions? Thanks.

8/7/15 1600 PDT. Brand new HP laptop with Windows 8.1, Internet Explorer 11.021. Downloaded Firefox installation file from Mozilla web site (twice, from 2 different Mozilla web pages). File name is odd: "Firefox Setup 39_0_3_exe" (no .exe). File size is 40,105KB. File does not open (of course). [File Explorer set to show file extensions, to full file name is "Firefox Setup 39_0_3_exe".] Manually changed filename to "Firefox Setup 39_0_3.exe". Still does not work - get Zip error "Cannot create temp folder archive". Suggestions? Thanks.

所有回覆 (3)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox Setup 39_0_3_exe Can't say that I have ever come across a Mozilla server that substituted underscore characters for periods in the version number. Firefox Setup 39.0.3.exe is the 'format' I have always gotten from Mozilla.

Did you try downloading from here? https://www.mozilla.org/en-US/firefox/all/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen).

mlf1910
mlf1910 提出問題者
more options

Thanks, everyone, for your suggestions. Yes, I did download from en-US/firefox/all.

The ultimate solution was to change ownership on various file folders. Then, the file name and installation proceeded without problems.

This still does not explain how my configuration of Windows 8.1 on my new HP laptop caused the filename to change from .exe to _exe. (This did not occur on my wife's Sony Windows 8 laptop.)