Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Watching a video stops but audio continues playing and then the video speeds up and catches up to the audio.

  • 3 回覆
  • 2 有這個問題
  • 24 次檢視
  • 最近回覆由 Darkschneidr

more options

I am watching a video stream anywhere, whether it be on twitch, youtube, crunchyroll, or any other video streaming website, the video image will stop but i can still hear the video audio. About a second or two later the video will resume in a fast forward manner to catch up with the audio again. If anyone can help that will be highly appreciated.

I am watching a video stream anywhere, whether it be on twitch, youtube, crunchyroll, or any other video streaming website, the video image will stop but i can still hear the video audio. About a second or two later the video will resume in a fast forward manner to catch up with the audio again. If anyone can help that will be highly appreciated.

所有回覆 (3)

more options

rpvicioso said

I am watching a video stream anywhere, whether it be on twitch, youtube, crunchyroll, or any other video streaming website, the video image will stop but i can still hear the video audio. About a second or two later the video will resume in a fast forward manner to catch up with the audio again. If anyone can help that will be highly appreciated.

Add Netflix to that list (using the app in Windows 10), and Facebook. It looks like any html5 video causes it. Also, I can open the same video in the Edge browser in Win 10 and it will play flawlessly, so I suppose it is somewhat better at displaying html5 video..

Youtube was also in that list, until I found the addon Youtube Flash Video Player. https://addons.mozilla.org/en-us/firefox/addon/youtube-flash-video-player/ If I had a way to force that on other sites, I'm fairly confident I wouldn't have any trouble.

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

more options

For what it is worth Rpvicioso, I disabled hardware acceleration *in Firefox* and it started working again for me, which solved my issue with Facebook and so far everything else I've tried to play. It's worth a shot if you haven't tried yet (none of the suggestions I've found say to do this so far).

Tools -> Options -> Advanced -> uncheck "Use hardware acceleration when available"

Unfortunately it won't help with Netflix for me since it is within the app, but I'll keep trying to find a way I guess.