為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Since update 40.0.2 on 8/19/15, firefox hangs. Have tried refresh, etc

  • 2 回覆
  • 5 有這個問題
  • 9 次檢視
  • 最近回覆由 kuzink

kuzink
kuzink
more options

Firefox updated on 8/19/15 to 40.0.2. Since then, firefox has been hanging on commercials when watching Xfiinity (many commercials, but not every one). Windows 7 home premium SP1 up to date (did not upgrade to Windows 10), have updated flash to most current version (18.0.0.232), cleared cache and all history, refreshed firefox. Nothing helps. Did not have these hangs (Firefox has stopped responding) problems before 8/19/15, and firefox is the only thing that has changed. I do not have the problem using Internet Explorer. I prefer using firefox for most browsing. I would really like to avoid having to uninstall and reinstall firefox, when the problem seems to have only started after this most recent update.

Firefox updated on 8/19/15 to 40.0.2. Since then, firefox has been hanging on commercials when watching Xfiinity (many commercials, but not every one). Windows 7 home premium SP1 up to date (did not upgrade to Windows 10), have updated flash to most current version (18.0.0.232), cleared cache and all history, refreshed firefox. Nothing helps. Did not have these hangs (Firefox has stopped responding) problems before 8/19/15, and firefox is the only thing that has changed. I do not have the problem using Internet Explorer. I prefer using firefox for most browsing. I would really like to avoid having to uninstall and reinstall firefox, when the problem seems to have only started after this most recent update.

所有回覆 (2)

FredMcD
FredMcD
more options

I looks like you have two players.
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

kuzink
kuzink 提出問題者
more options

Thanks, Fred. My Windows is already set for automatic update installs, and all updates available have been installed.

I don't see the sense in making multiple changes in things that were not broken 2 days ago, and have worked well for at least 2 years, when the only thing that changed is firefox, and things that were working before the firefox update stopped working the same day as the firefox update happened.

It is just too much of a coincidence to think that 5 other things are suddenly broken, when the only change is the Firefox update.

What would be more useful is information on how to revert to the last version of Firefox, and set it to not update automatically.

Or I could just stop using Firefox.