為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox keeps crashing after I have updated to Windows 10

  • 1 回覆
  • 1 有這個問題
  • 9 次檢視
  • 最近回覆由 philipp

more options

Ever since I have updated to Windows 10 Firefox keeps crashing. It was initially whenever I closed the browser down, but now it's happening all the time, when new windows pop up, when submitting forms, when downloading documents to save, or opening documents in PDF, or just randomly in the middle of reading a website. I have gone through and made sure all Adobe and Java updates are correct, I have uninstalled and reinstalled Firefox but nothing has helped.

Here are the last 10 BP entries from my crash report as I've seen requested in other Questions that are still yet to be answered.

bp-541c6ee5-2caa-4524-96aa-4e0302150902 2/09/2015 7:36 PM bp-fbede3d6-62a7-45b5-8d4c-c8b712150902 2/09/2015 7:36 PM bp-5a9667ff-689e-4243-94cd-ee3062150902 2/09/2015 7:21 PM bp-1c027423-a738-499c-af77-69d8c2150902 2/09/2015 7:15 PM bp-c9370d42-33be-4ab1-bb1f-c7db62150902 2/09/2015 7:14 PM bp-8df37ab2-17c8-497d-b557-e68782150814 14/08/2015 1:26 PM bp-77c3c07f-1810-4e07-9c0a-cb5e32150814 14/08/2015 1:25 PM bp-42cf0c6b-a941-4457-9f03-f507b2150813 13/08/2015 8:36 PM bp-04706cf2-dab2-4389-93b5-a57642150813 13/08/2015 3:35 PM bp-0e97a55f-1003-43a5-90df-510802150724 24/07/2015 12:38 PM


I really enjoy Firefox and don't want to have to change to another browser, but if this isn't fixed very soon then I'll have no choice but to get rid of it.

Ever since I have updated to Windows 10 Firefox keeps crashing. It was initially whenever I closed the browser down, but now it's happening all the time, when new windows pop up, when submitting forms, when downloading documents to save, or opening documents in PDF, or just randomly in the middle of reading a website. I have gone through and made sure all Adobe and Java updates are correct, I have uninstalled and reinstalled Firefox but nothing has helped. Here are the last 10 BP entries from my crash report as I've seen requested in other Questions that are still yet to be answered. bp-541c6ee5-2caa-4524-96aa-4e0302150902 2/09/2015 7:36 PM bp-fbede3d6-62a7-45b5-8d4c-c8b712150902 2/09/2015 7:36 PM bp-5a9667ff-689e-4243-94cd-ee3062150902 2/09/2015 7:21 PM bp-1c027423-a738-499c-af77-69d8c2150902 2/09/2015 7:15 PM bp-c9370d42-33be-4ab1-bb1f-c7db62150902 2/09/2015 7:14 PM bp-8df37ab2-17c8-497d-b557-e68782150814 14/08/2015 1:26 PM bp-77c3c07f-1810-4e07-9c0a-cb5e32150814 14/08/2015 1:25 PM bp-42cf0c6b-a941-4457-9f03-f507b2150813 13/08/2015 8:36 PM bp-04706cf2-dab2-4389-93b5-a57642150813 13/08/2015 3:35 PM bp-0e97a55f-1003-43a5-90df-510802150724 24/07/2015 12:38 PM I really enjoy Firefox and don't want to have to change to another browser, but if this isn't fixed very soon then I'll have no choice but to get rid of it.

所有回覆 (1)

more options

hi MickeyB23, unfortunately this is a (still unresolved) issue with nivida graphics cards on windows 10 - for the moment please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general which should make those crashes stop (that setting will take a restart of the browser to take effect).