Firefox crashes
I`ve installed Firefox on a Windows 7 Toshiba Z30 laptop.
I have FF 39.0 and basically I am unable to go the "about:crashes" page.
Each time I try and open a website, FF becomes un-responsive.
In the event log for windows I see
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System>
<Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-09-08T08:03:06.000000000Z" /> <EventRecordID>48310</EventRecordID> <Channel>Application</Channel> <Computer>LH011875.mnsuk.adroot.marksandspencer.com</Computer> <Security /> </System>
- <EventData>
<Data>firefox.exe</Data> <Data>39.0.0.5659</Data> <Data>2214</Data> <Data>01d0ea09af6a4d6b</Data> <Data>30</Data> <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data> <Data>c67989f3-55ff-11e5-96cd-28b2bdda18d5</Data> <Binary>55006E006B006E006F0077006E0000000000</Binary> </EventData> </Event>
I`ve installed Firefox on a Windows 7 Toshiba Z30 laptop.
I have FF 39.0 and basically I am unable to go the "about:crashes" page.
Each time I try and open a website, FF becomes un-responsive.
In the event log for windows I see
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-09-08T08:03:06.000000000Z" />
<EventRecordID>48310</EventRecordID>
<Channel>Application</Channel>
<Computer>LH011875.mnsuk.adroot.marksandspencer.com</Computer>
<Security />
</System>
- <EventData>
<Data>firefox.exe</Data>
<Data>39.0.0.5659</Data>
<Data>2214</Data>
<Data>01d0ea09af6a4d6b</Data>
<Data>30</Data>
<Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data>
<Data>c67989f3-55ff-11e5-96cd-28b2bdda18d5</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
所有回覆 (1)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.