為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

why is "WebEx64 General Plugin Container" listed as "Unknown Plugin" when checking Plugin Status on my Mac? I also have "OpenH264 codec" . do I need both?

  • 2 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 CrisBCT

more options

When I check my Plugin Status in Firefox ESR 38.4.0 on my Mac 10.6.8 , It says that WebEx64 General Plugin Container (v. 1.0)WebEx64 General Plugin Container Version 205 is Unknown. But why is it unknown since I think it was installed by Firefox?

But is this the same as OpenH264 codec which I also have. Do I need both?

If not how do I delete the one I don't want?

Thanks for all and any help.

When I check my Plugin Status in Firefox ESR 38.4.0 on my Mac 10.6.8 , It says that WebEx64 General Plugin Container (v. 1.0)WebEx64 General Plugin Container Version 205 is Unknown. But why is it unknown since I think it was installed by Firefox? But is this the same as OpenH264 codec which I also have. Do I need both? If not how do I delete the one I don't want? Thanks for all and any help.
附加的畫面擷圖

由 CrisBCT 於 修改

所有回覆 (2)

more options

The OpenH264 is installed by Firefox, the WebEx64 is not. It is on system and Firefox is making use of it among other Plugins on your system

Type about:plugins in Location (address) bar to see what Plugins you have and where they are located on system.

You Plugins list image does not seem to load.

more options

Hi James, thanks for your help, it helps towards answering my query, but brings up more questions and what seems to be a problem with Firefox Addons Manager when it checks plugin status.

When I go Firefox > Tools > Addons > it brings up a different page headed Add-ons Manager. If I click Plugins on the left and then on "Check to see if your plugins are up to date", It bring up a page headed: Keep your Firefox heathy with a quick checkup - Mozilla.

This page lists WebEx64 under Unknown Plugins. But since it's NOT unknown, then this needs updating, and it also needs to report on its status...

Lastly, am I right in understanding from your response that I do need WebEx64 as well as OpenH264?

I appreciate your continued help. warm regards, Cris

ps Another attempt at the screenshot is attached...

由 CrisBCT 於 修改