App store says I purchased Firefox for IOS but there is no icon on home page
At the App Store I found Firefox for my iPhone 6 and selected the "Get" button but nothing happened from there - No download of Firefox and no Firefox icon appeared on the Home Page - Under 'Updates/Purchased' at the App Store it indicates the Firefox web browser was purchased but there is no "OPEN" button showing next to that entry - I've tried to re-download Firefox but is no "Get" button shows and I can't uninstall it because there is no Firefox icon on the Home Page
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Have you tried rebooting your device? You can also try to sign out of the App Store and sign back in to see if it re-syncs up.
Thanks for the rep;y - Yes, I've tried the actions you suggest to no avail - Update: The iPhone is a 6 S rather than a 6, also I contacted Apple Support and we walked through many problem steps and concluded that it wasn't an iPhone software problem since I can successfully download and open other apps that I had 'purchased' for my iPad [just as I had done with the Firefox app as I was able to successfully download Firefox my on my iPhone 5 S] - This would lead me to suspect that there may be a problem with the current version of Firefox - I wonder if others have been successful in downloading Firefox for there 6 S iPhone
Hi lincor:
That's very strange; I have had no issues with installing Firefox for iOS on both my iPhone6S plus and my iPhone6 plus.
My guess is that you are downloading a non official version.
Are you using the official version which can be found at the following link?
https://itunes.apple.com/app/apple-store/id989804926
Cheers!
...Roland
Hi Roland - Thanks for the reply and suggestion - I followed the link you suggested and it led me to the same page I in the App Store that is giving me the trouble - That would lead me to believe that I'm dealing with an 'official' version of Firefox - As noted previously I first 'purchased' and downloaded Firefox on my iPad so when I go to the App Store with my iPhone 6 S it shows that I have already purchased Firefox on another Apple device by showing the cloud/down-arrow icon, but the icon is greyed [and therefore not active] so when I tap it nothing happens. lincor
Again very strange lincor!
Many folks have had no issue with the iPhone 6S and Firefox 1.2 (or previous versions). I have tested Firefox on iPhone 6, 6S, iPod Touch 5th generation and iPad Air 2.
I have Firefox installed on from the Canadian App Store on multiple iOS devices but I did it in the opposite order:
First I installed Firefox iOS 1.2 on my iPhone 6S Plus running iOS 9.1 Second, I installed Firefox iOS 1.2 on my iPad Air 2 running iOS (I did have to tap on "Not on this iPad" first but I don't think that is required on the iPhone).
Some questions:
- Which iPad are you using?
- Which version of iOS are you using on your iPad, 5S and 6S? Are all 3 running iOS 9.1?
- Which app store are you using? Canadian? American or some other country?
Cheers!
...Roland
由 Roland Tanglao 於 修改
Hi Roland - Again, thanks for your pursuit of this - My iPad is a 'Mini 2' running IOS 9.1 - The 5S and 6S are also running 9.1 - I'm using the American App Store