We are sorry that you are having problem using Firefox.

Can you submit us some of your latest crash reports so that we may assist you better.

To view your crash reports from within Firefox:

In the address bar, type about:crashes and press Enter. A list of links to your crash reports will appear. Copy and paste some of the crash IDs starting with (bp---) alongwith the date and time.

Also see: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter