為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Is "Firefox Security Scan" ligitimate?

more options

While on Esqiure website, looking at the "top 100 Si-fi movie" article a window popped up saying my Firefox Security Scan" was ready. Is this legitimate?

While on Esqiure website, looking at the "top 100 Si-fi movie" article a window popped up saying my Firefox Security Scan" was ready. Is this legitimate?

被選擇的解決方法

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

從原來的回覆中察看解決方案 👍 3

所有回覆 (5)

more options

No, that doesn't sound like a real thing at all.

It might have been generated by an ad on the site, or it might be something inserted by an add-on.

Could you check for and disable any nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right side and, if in doubt, disable.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that eliminate suspicious popups?

more options

選擇的解決方法

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

Thanks so much! That's what my instincts told me.

more options

Please take a look at this image. Can you assist in more detail? Thank you

more options

Hi kguiducci, let's continue in your thread here: https://support.mozilla.org/questions/1109956