為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

how to remove virus using Firefox?

  • 1 回覆
  • 3 有這個問題
  • 3 次檢視
  • 最近回覆由 philipp

more options

Keep getting message that my browser has been damaged because of a virus. I have downloaded Firefox but cannot locate the needed instructions in how to remove virus using Firefox. Help is needed now

Keep getting message that my browser has been damaged because of a virus. I have downloaded Firefox but cannot locate the needed instructions in how to remove virus using Firefox. Help is needed now

所有回覆 (1)

more options

hello, mozilla firefox is a webbrowser and no anti-virus solution, it does not contain a functionality to clean any infected system. however, the message you're referring to sounds quite suspicious - if this was a popup/overlay that showed up during browsing it is probably a scam and by malicious intent itself (since websites have no way to know about the security status of a device anyway). they might want to trick you into downloading compromised or infected versions of the software: Avoid and report Mozilla tech support scams

so if you want to download firefox as your browser only do so through the google play store on your device or on desktop directly load firefox from its official website at mozilla.org !