Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox always crashes on startup

  • 2 回覆
  • 5 有這個問題
  • 17 次檢視
  • 最近回覆由 philipp

more options

Firefox always crashing on startup, even in safe mode. Have tried refreshing program; removing and performing fresh install; and scanning for viruses and malware. Nothing corrects problem. Crash reporter unable to submit report.

Firefox version is 43.0.1 OS is 32-bit Windows XP.

Firefox always crashing on startup, even in safe mode. Have tried refreshing program; removing and performing fresh install; and scanning for viruses and malware. Nothing corrects problem. Crash reporter unable to submit report. Firefox version is 43.0.1 OS is 32-bit Windows XP.

被選擇的解決方法

hi, please go into the programs section of your system control panel and uninstall nvidia forceware network access manager in case you have that present.

Connectivity or crashing issues after Firefox 43 update

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While in safe mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

more options

選擇的解決方法

hi, please go into the programs section of your system control panel and uninstall nvidia forceware network access manager in case you have that present.

Connectivity or crashing issues after Firefox 43 update