為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why did One SystemCare download along with Firefox? This is a PUP with malicious traits.

  • 4 回覆
  • 2 有這個問題
  • 2 次檢視
  • 最近回覆由 James

more options

I have a brand-new laptop. Firefox is the first program which I tried to download. At the same time, One SystemCare downloaded. It froze my computer. Luckily, I was able to uninstall it. But messages kept popping up to download other registry cleaners. This is not what I expected from Firefox.

I have a brand-new laptop. Firefox is the first program which I tried to download. At the same time, One SystemCare downloaded. It froze my computer. Luckily, I was able to uninstall it. But messages kept popping up to download other registry cleaners. This is not what I expected from Firefox.

被選擇的解決方法

Where did you get the initial download? Unfortunately, search engines allow misleading ads from bundlers to masquerade as the real thing.

Download page: https://www.mozilla.org/firefox/new/

And to clean up any other junk:

(For Windows Vista, 7, 8, 8.1, 10; XP is somewhat different)

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This should surface undisclosed bundle items that snuck in with the software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; none come with Firefox.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

(3) Supplement your regular security software using the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

從原來的回覆中察看解決方案 👍 1

所有回覆 (4)

more options

選擇的解決方法

Where did you get the initial download? Unfortunately, search engines allow misleading ads from bundlers to masquerade as the real thing.

Download page: https://www.mozilla.org/firefox/new/

And to clean up any other junk:

(For Windows Vista, 7, 8, 8.1, 10; XP is somewhat different)

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This should surface undisclosed bundle items that snuck in with the software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; none come with Firefox.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

(3) Supplement your regular security software using the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

more options

Firefox for WIndows, Mac OSX, and Linux from www.mozilla.org www.mozilla.org/firefox/all does not come with any form of trojans, viruses, adware, malware, bundled apps, etc. It is only Firefox you get.

Just because you see something suspicious in Firefox or on OS after a Firefox install on Windows does not mean the official Firefox versions came with such.

Some download sites such as cnet aka download .com is a known adware site that often bundles extras with otherwise clean software.

https://malwaretips.com/blogs/one-system-care-removal/

由 James 於 修改

more options

Thank you, jscher2000 and James!

I checked my history, and I had actually downloaded from open-download.com. It was the first result listed in my search for Firefox, so I had assumed that it was the correct site. Big mistake. I was able to uninstall One SystemCare, and hope that there are no additional add-ons on my computer.

Thanks again! Schreibs

由 Schreibs 於 修改

more options

Schreibs said

I checked my history, and I had actually downloaded from open-download.com. It was the first result listed in my search for Firefox, so I had assumed that it was the correct site.

Some search engine sites like Google and Bing can sometimes have Ad links above the Real search results. These Ad links can sometimes lead to questionable sites instead of its homepage.

由 James 於 修改