為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes, even in safe mode

  • 3 回覆
  • 1 有這個問題
  • 6 次檢視
  • 最近回覆由 BruceME

more options

See bp-ffad5a77-592f-42b7-bbb9-97c822160313

Since the V45 update, Firefox crashes every 5 to 15 minutes, even in safe mode.

Thanks for any help.

See bp-ffad5a77-592f-42b7-bbb9-97c822160313 Since the V45 update, Firefox crashes every 5 to 15 minutes, even in safe mode. Thanks for any help.

所有回覆 (3)

more options

hi bruce, thanks for providing a crash id. unfortunately this crash is caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

more options

Thanks for the rapid reply. I had already updated Trusteer, before posting here. I have now reported the issue to IBM and will wait for their response. In the meantime, I'm on Chrome.

more options

Here's an update: IBM claims that there's a conflict with my add-ons, but the only add-on I use is the French language dictionary. However, just by disabling the dictionary the problem has mysteriously gone away. Go figure.