為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why do I keep getting this pop-up box?

  • 4 回覆
  • 4 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

more options

I recently installed the latest version of Firefox on my imac. I even updated after receiving the attached pop-up box. This box continues to pop-up all the time. (See attached.)

I recently installed the latest version of Firefox on my imac. I even updated after receiving the attached pop-up box. This box continues to pop-up all the time. (See attached.)

所有回覆 (4)

more options

Sorry, the image upload didn't work, you can attach the image to a reply to yourself at

https://support.mozilla.org/questions/1119538#question-reply

more options

Attaching again.

more options

I'm not a Mac person, so you might wait for someone more familiar with Mac to comment.

I have read you can update by "trashing" the Firefox application and installing the latest version. See: How to download and install Firefox on Mac.

But to try to get to the root of the problem, what I found in my research is as follows:

  • When I search in Mozilla's bug tracking system, there is active work to fix this problem that seems related: "Unable to update on mac if admin user is not the same admin user as the person who installed firefox". Any fix for that probably won't arrive for a few versions, so, let's set that aside.
more options

If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.