為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

profile is missing on install

  • 2 回覆
  • 2 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

afzski
afzski
more options

When I tried to use firfox, received error that profile was missing or unavailable, -- I uninstalled and downloaded again and attempted to reinstall, still received same error

Tried to create a new profile using profile manager, when I start the process, same error again

What else to do ???

When I tried to use firfox, received error that profile was missing or unavailable, -- I uninstalled and downloaded again and attempted to reinstall, still received same error Tried to create a new profile using profile manager, when I start the process, same error again What else to do ???

所有回覆 (2)

ideato
ideato
more options

Hello afzski, any luck if you rename the profiles.ini file to profiles.iniOLD, to force firefox to create a new profile ?

The profiles.ini file is inside the "Firefox" folder in the profile folder path.

thank you

由 ideato 於 修改

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: *~/Library/Caches/Firefox/Profiles/
  • Linux:*~/.cache/mozilla/firefox/

You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).