為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

With Windows 10 Snipping Tool won't work in Firefox

  • 7 回覆
  • 3 有這個問題
  • 30 次檢視
  • 最近回覆由 FredMcD

more options

Only noticed a month after upgrading to Windows 10 that trying to use Snipping Tool as soon as I select the snipping mode the Firefox page goes gray. If I do the snip it turns out black... no snip of anything at all, just all black. At the gray stage when I click on the Snipping Tool box again, it gets deselected and the Firefox screen returns in view. So Snipping Tool doesn't, won't work.

Only noticed a month after upgrading to Windows 10 that trying to use Snipping Tool as soon as I select the snipping mode the Firefox page goes gray. If I do the snip it turns out black... no snip of anything at all, just all black. At the gray stage when I click on the Snipping Tool box again, it gets deselected and the Firefox screen returns in view. So Snipping Tool doesn't, won't work.

所有回覆 (7)

more options

I use snip (Win 7) all the time. Never had a problem. Try using snip not on Firefox. Is the problem still there?


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Thanks for that. It is still a problem but it's probably clear that this is a Windows 10 problem. Also, when Mozilla did a guess about my system it didn't notice my OS is now Windows 10 and guessed Windows 7. What does that mean?

more options

This was detected as you where starting this question thread. User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

Compatibility setting in Win10??

more options

Thank you, but I don't know what compatibility setting in Win 10 is with regards to Snipping Tool, which is an accessory of Win 10. It should be compatible with itself, shouldn't it?

由 fathergilles 於 修改

more options

I use Windows 7, but Win10 is probably pretty much the same with this.

Right-click the Firefox desktop icon and open Properties. Then look at the Compatibility tab and view "Run this program in compatibility mode for:"

Is Windows 7 is selected?

more options

Hello again. I've since discovered that Snipping Tool won't work with any screen or file. It is obviously a Windows 10 problem on my particular machine because I've had other reports in a MS Community forum that others have no problem with Snipping Tool.

I'll just have to wait and see... can't waste any more time on this.

Thank you for your kind efforts to help. Peace to you and your family.

more options

Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for what you want.