Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows 8.1 OS Version 6.3.9600

bp-7fd843c5-7464-414e-ba4b-f1cd72160423

Signature: hang | ConsoleCopyStringToBuffer

Process Type plugin Coupons Inc., Coupon Printer Version: 5.0.2.8

escengine.dll = SocksEscort = EscortSoftware

escortdrv.dll = SocksEscort = EscortSoftware

cpnprt2win32.cid = Coupon Format Type 1

npMozCouponPrinter.dll

icudt56.dll = International Components for Unicode = The ICU Project

This is for Sumo's Related Bugs 1146350 NEW --- Crash in [@ hang | ConsoleCopyStringToBuffer ]

Remove the software coupon from your system. Is the problem still there?

https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems

https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin

Thank your answer.

I tried but it was an error appears.

You tried what?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Now remove or disable that add-on.

can you teamviewer in my computer? Thanks

Sorry, no I can't.

This is a problem with a hang in a plugin.

• Process Type: plugin Coupons Inc., Coupon Printer Version: 5.0.2.8 Filename: npMozCouponPrinter.dll

You will have to disable this plugin.

You can check for issues caused by plugins.

• set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
• plugins are not affected by Firefox Safe Mode
• https://support.mozilla.org/kb/Troubleshooting+plugins