為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Amazon Prime videos won't play. Says FF installing components.

  • 2 回覆
  • 3 有這個問題
  • 14 次檢視
  • 最近回覆由 greg300

more options

I am trying to use Amazon Prime video and am getting a message saying Firefox is installing components for playing the audio or video on this page, try again later. This has gone on for several days. I had been able to use Prime video before. What is going on?

I am trying to use Amazon Prime video and am getting a message saying Firefox is installing components for playing the audio or video on this page, try again later. This has gone on for several days. I had been able to use Prime video before. What is going on?

所有回覆 (2)

more options

Hello there,

This could be cause by a corrupt add-on in your browser.

In order to troubleshoot this we'll need you to disable all your add-ons/extensions by going to:

1. Click on the "Menu" button on Firefox 2. Click on "Add-ons" 3. Click the "Disable" button on the side of each add-on

You can then relaunch Firefox and see if the issue still persists.

Helpful topic: https://support.mozilla.org/en-US/questions/1035523

Hope this helps!

more options

I disabled apps, didn't help. Uninstalled and re downloaded FF. Now it has gotten worse. It won't let me go to most any website sighting invalid security certificate. I tried "refreshing" FF to no avails still can't search. Very frustrating.

Greg