We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Error "SECURE CONNECTION FAILED"

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 richie70

richie70
richie70
more options

Problem first started Monday and I can't seem to fix it. See screen shot. 

  Computer is running Win 7 pro 64. Firefox 47.0.1. Bitdefender Total Security 2016. 
 If "Scan SSL" is enabled in Bitdefender Web Protection I will get the error most of the time when asking a search question. 
 I have completely uninstalled Firefox and reloaded it and used my profile from my laptop which runs without any problems. 

    Any suggestions on how to fix?

 Thanks
Problem first started Monday and I can't seem to fix it. See screen shot. Computer is running Win 7 pro 64. Firefox 47.0.1. Bitdefender Total Security 2016. If "Scan SSL" is enabled in Bitdefender Web Protection I will get the error most of the time when asking a search question. I have completely uninstalled Firefox and reloaded it and used my profile from my laptop which runs without any problems. Any suggestions on how to fix? Thanks
附加的畫面擷圖

所有回覆 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You likely need to install the Bitdefender root certificate if you want to have scanning of secure HTTPS connection enabled.

If the certificate is issued by security software or by a trusted (company) proxy server then you have two options:

  • install the root certificate for this security software or proxy and set trust bit(s) when prompted.
  • disable the SSL scanning feature in your security software.

If it works in other browsers like IE or Google Chrome then export the root certficate in one of those browsers and import the certificate in the Firefox Certificate Manager. When prompted, place a tick on "Trust this CA to identify websites" trust bit to make the imported certificate work as a trusted root certificate to trust websites. Note that trust bits should only be set for a trusted root certificate and never for intermediate certificates.

  • Options/Preferences -> Advanced -> Certificates: View Certificates > Authorities > Import
richie70
richie70 提出問題者
more options

See this solution also it worked for me. https://forum.bitdefender.com/index.php?showtopic=69111 

  Thanks for your help cor-el.