Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes everytime

  • 1 回覆
  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 philipp

coderocker
coderocker
more options

please help me. i hate using google chrome but firefox is not even opening. i cleared system registries for firefox, reinstalled 10 times still i get the same error. please refer the attached image and submitted crash report. Below is the error detail: AvailablePageFile: 3288907776 AvailablePhysicalMemory: 2927673344 AvailableVirtualMemory: 8795846479872 BlockedDllList: BreakpadReserveAddress: 1046141665280 BreakpadReserveSize: 67108864 BuildID: 20160623154057 CrashTime: 1468954018 Email: *** InstallTime: 1468939046 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 178 StartupTime: 1468954018 SystemMemoryUsePercentage: 52 Throttleable: 1 TotalPageFile: 7277490176 TotalPhysicalMemory: 6153416704 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 2.519509988 Vendor: Mozilla Version: 47.0.1

This report also contains technical information about the state of the application when it crashed.

edit: removed personal information for your protection. (philipp)

please help me. i hate using google chrome but firefox is not even opening. i cleared system registries for firefox, reinstalled 10 times still i get the same error. please refer the attached image and submitted crash report. Below is the error detail: AvailablePageFile: 3288907776 AvailablePhysicalMemory: 2927673344 AvailableVirtualMemory: 8795846479872 BlockedDllList: BreakpadReserveAddress: 1046141665280 BreakpadReserveSize: 67108864 BuildID: 20160623154057 CrashTime: 1468954018 Email: *** InstallTime: 1468939046 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 178 StartupTime: 1468954018 SystemMemoryUsePercentage: 52 Throttleable: 1 TotalPageFile: 7277490176 TotalPhysicalMemory: 6153416704 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 2.519509988 Vendor: Mozilla Version: 47.0.1 This report also contains technical information about the state of the application when it crashed. <sub>edit: removed personal information for your protection. (philipp)</sub>

由 philipp 於 修改

所有回覆 (1)

philipp
philipp
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.