為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Unexpected re-installation deleted all local folders

  • 3 回覆
  • 5 有這個問題
  • 2 次檢視
  • 最近回覆由 Matt

more options

For whatever reason Thunderbird closed and it was impossible to open the e-mail program again. After restarting the computer I received a totally new and blank Thunderbird, without any accounts configured. I also lost all my local folders. I want to restore the original settings (e-mail accounts and local folders); how do I do that? I work on Windows 10 and have been using Thunderbird for years without problems.

For whatever reason Thunderbird closed and it was impossible to open the e-mail program again. After restarting the computer I received a totally new and blank Thunderbird, without any accounts configured. I also lost all my local folders. I want to restore the original settings (e-mail accounts and local folders); how do I do that? I work on Windows 10 and have been using Thunderbird for years without problems.

被選擇的解決方法

No the profiles.ini file that points to the profile was damaged, probably by a system crash when it was being updated.

anything that you have done that did not correct the location of the actual profile is likely to come back and bite you when you try and move to a new computer.

This article cover how to use the profile manager to create a new profile, using the old location and restore things. I hope you did something very similar. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

Have you done a hard disk check recently? That sounds like a rather drastic loss of data has happened. Both the program and its profile…

more options

Zenos said

Have you done a hard disk check recently? That sounds like a rather drastic loss of data has happened. Both the program and its profile…

I was able to retrieve the local folders, they were still on the harddisk, but the newly installed Thunderbird was using new (not the existing) paths. Manually I was able to redirect the new Thunderbird to the old paths. Nevertheless, I was not able to identify why Thunderbird was re-installed and created new paths, overlooking the old local folders. I also was not able to repair the paths in a way that everything (all e-mailaccounts, all agendas, tasks, local folders) was restored in full. So I have the local folders, it is not a harddisk problem, the problem is that for whatever reason Thunderbird re-installed itself and started from scratch.

由 eduardstomp 於 修改

more options

選擇的解決方法

No the profiles.ini file that points to the profile was damaged, probably by a system crash when it was being updated.

anything that you have done that did not correct the location of the actual profile is likely to come back and bite you when you try and move to a new computer.

This article cover how to use the profile manager to create a new profile, using the old location and restore things. I hope you did something very similar. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird