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Thunderbird and Daily doesnt start properly

  • 5 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 Wayne Mery

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Thunderbird used to be great but of late it is riddled with problems. I have used it for years and am loathed to change to another email clients but am seriously considering it.

When I start up my computer and click on the Thunderbird file I need to click on it a few times before it decides to open up and even then of late that hasnt worked.

I'm using the 32 bit, I have ended processes and deleted the Parent Lock file and yet still nothing works properly.

I have installed the 64 bit version Daily but that is just a 64 bit version with the same problems.

I'm running windows 10 64 Bit and it is frustrating that I have to waste my time trying to get this program to fire up.

I used to just click on the icon once and it would open but not any more, and i'm not interested in running it in "safe mode" all the time either.

Fix your bugs!

Thunderbird used to be great but of late it is riddled with problems. I have used it for years and am loathed to change to another email clients but am seriously considering it. When I start up my computer and click on the Thunderbird file I need to click on it a few times before it decides to open up and even then of late that hasnt worked. I'm using the 32 bit, I have ended processes and deleted the Parent Lock file and yet still nothing works properly. I have installed the 64 bit version Daily but that is just a 64 bit version with the same problems. I'm running windows 10 64 Bit and it is frustrating that I have to waste my time trying to get this program to fire up. I used to just click on the icon once and it would open but not any more, and i'm not interested in running it in "safe mode" all the time either. Fix your bugs!

所有回覆 (5)

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All that and all I get is the possibility that you did some diagnostics and it worked in safe mode. Be that Thunderbird's or Windows I can only guess.

So how about we try dealing with this as a support request as you are in the support forum.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message, if you get one?
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Application Basics

   Name: Thunderbird
   Version: 45.5.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20161130024037
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) 192.168.2.2:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
   account4:
     INCOMING: account4, , (imap) 192.168.2.2:143, plain, passwordCleartext
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
   account5:
     INCOMING: account5, , (imap) 192.168.2.2:143, plain, passwordCleartext
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
   account6:
     INCOMING: account6, , (imap) tascgrp.mine.nu:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.bigpond.com:25, plain, none, true
   account8:
     INCOMING: account8, , (imap) 192.168.2.60:143, plain, passwordCleartext
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
   account15:
     INCOMING: account15, , (imap) imap.tascgrp.com:143, plain, passwordCleartext
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
   account16:
     INCOMING: account16, , (imap) imap.tascgrp.com:143, plain, passwordCleartext
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
   account17:
     INCOMING: account17, , (imap) imap.tascgrp.com:143, plain, passwordCleartext
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
   account18:
     INCOMING: account18, , (imap) imap.tascgrp.com:143, plain, passwordEncrypted
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordCleartext, true
   account20:
     INCOMING: account20, , (imap) imap.tascgrp.com:143, plain, passwordEncrypted
     OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-2399812f-912c-44e1-aecb-8baac2161206 (06/12/2016)
   http://crash-stats.mozilla.com/report/index/bp-d333a5d6-38f5-4c06-a1a9-01db42161204 (04/12/2016)
   http://crash-stats.mozilla.com/report/index/bp-c17d0c37-b3c6-437f-bf1e-0611e2161114 (14/11/2016)
   http://crash-stats.mozilla.com/report/index/bp-74add99a-e5bf-4172-a0b5-f1f802161019 (19/10/2016)
   http://crash-stats.mozilla.com/report/index/bp-2fc017df-3ad0-4507-bd35-3ae012160927 (27/09/2016)
 Extensions
   Lightning, 4.7.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     dom.gamepad.extensions.enabled: true
     extensions.lastAppVersion: 45.5.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.4.0
     gfx.crash-guard.glcontext.deviceID: 0x100c
     gfx.crash-guard.glcontext.driverVersion: 21.21.13.6909
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 5a51149b-b099-43a4-ade9-39341b0ca3a
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"5"},"flaggedCol":{"visible":true,"ordinal":"7"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1481521843
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
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Matt,

Thunderbird does not start straight away in Safemode. I will Shift, click on the icon and it wont fire up until I click on the Icon again then asks if I was to continue in safemode.

I get no error messages.

You can email me for security information such as firewall type etc...

Thanks for your help.

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Thunderbird still doesnt work properly, yet I am able to access my mail on my webmail server just fine.

It just hangs, and takes a long time to process anything.

I am not over my quota so that is not an issue but I am getting similar complaints from other people that I have recommended Thunderbird to.

One person hit the send button, went away for 3 hours then came back and it was still sending.

I am receiving what seems to be echoing of emails as when they finally do come through, they come through 5 to 10 times.

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The won;t be caused by Thunderbird in this case. Look for other causes. Start point is Start windows in safe mode.