Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox is consuming way too much memory. Indication of malware?

  • 6 回覆
  • 5 有這個問題
  • 17 次檢視
  • 最近回覆由 stinkbeastk9

more options

In an effort to understand why Firefox uses so much memory I've installed both the about: addons-memory2016 tool and the Tab Data add-on. My add-ons seem to be consuming just over 100 Mb of memory. The total of all open tabs is about 341 Mb. Between the two that's ~441 Mb of memory yet Task Manager indicates that Firefox is consuming well above twice that. How is this possible? I hasten to add that Firefox hasn't been open long and I haven't yet opened and closed very many tabs so can what's in cache possibly explain this difference? I'm a huge fan of Firefox and have supported its continued development and hope to continue to use it in the future, but this inordinate drawdown of memory is growing intolerable. Thank you for any help you may give.

In an effort to understand why Firefox uses so much memory I've installed both the about: addons-memory2016 tool and the Tab Data add-on. My add-ons seem to be consuming just over 100 Mb of memory. The total of all open tabs is about 341 Mb. Between the two that's ~441 Mb of memory yet Task Manager indicates that Firefox is consuming well above twice that. How is this possible? I hasten to add that Firefox hasn't been open long and I haven't yet opened and closed very many tabs so can what's in cache possibly explain this difference? I'm a huge fan of Firefox and have supported its continued development and hope to continue to use it in the future, but this inordinate drawdown of memory is growing intolerable. Thank you for any help you may give.

所有回覆 (6)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

Thank you FredMcD for your reply I've done as you suggested. With eleven tabs open in Safe Mode Firefox is using according to Task Manager just about 700 Mb. Seven of those eleven tabs are still the initial page the tab opened to while the other four have seen links followed, etc. Does 700 Mb seem reasonable? I'm going to restart with the add-ons enabled and try to 'refresh' Firefox.

Other suggestions are welcome?

more options

Actually, I'm not going to 'Refresh' Firefox since I see now that it removes add-ons and extensions. I will do so if there's a good diagnostic reason to do so.

more options

While 'refresh' can help, it also causes problems.

Did you check the links I posted?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Regarding the links you recommended I will/am doing the following;

Though I don't have any of the stated symptoms such as redirected searches, unwanted toolbars, etc indicative of malware I'm running a full scan with Windows Defender. Afterward, I'll run a full scan with the free version of Malwarebytes.

I'm installing No-Script.

As for the second of your three links my Firefox doesn't seem to be consuming much CPU capacity. The problem seems limited to excess memory use. The third link you recommended will take some time to work through. I've checked that my plugins and extensions are updated. Later I'll see about additional measures I can take from the third link you recommended.

BTW, with about twenty tabs open I'm using just about one Gb of memory.

more options

Anyone else have any suggestions for how to remedy this problem of excess memory use.?

With five tabs open I'm using 900 Mb. It was nearly 1,400 with nine tabs open and I started to get the dreaded Not Responding message. There must be a solution. I don't want to go to Chrome but this can't continue.

I'll run malware screens again.