為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Mark as not junk doesn't work

  • 1 回覆
  • 8 有這個問題
  • 10 次檢視
  • 最近回覆由 Zenos

more options

Hi,

I have a mail from a legitimate sender that is marked as junk. I tried disabling adaptive filtering, adding the sender to my personal address book, I clicked *thousands* times on the flame to convert the mail from junk to legitimate, but after a few minutes the mail is marked as junk again! I checked the settings in my mail server and the mail is not marked as junk, so the problem is related to thunderbird. I don't use any other mail applications.

Hi, I have a mail from a legitimate sender that is marked as junk. I tried disabling adaptive filtering, adding the sender to my personal address book, I clicked *thousands* times on the flame to convert the mail from junk to legitimate, but after a few minutes the mail is marked as junk again! I checked the settings in my mail server and the mail is not marked as junk, so the problem is related to thunderbird. I don't use any other mail applications.

被選擇的解決方法

Move it to your Inbox in Local Folders then mark it as Not Junk. If it stays good, then it is your email provider's server doing the damage, despite appearances. Go to their website to see if they allow you to exert any influence over the workings of their spam classifier.

Thunderbird's Junk Controls pay no attention to the sender, as this is invariably spoofed (falsified) in spam messages.

You might be able to reduce the number of times this happens with a Thunderbird filter that moves the message to a safe folder, but it's always going to be a race between Thunderbird and the email server and so can't be guaranteed to always work. You need to fix this at source, i.e. on your provider's server. A filter running on the server might be more effective than those in Thunderbird that can only be applied after download. But the real fix it to whitelist this sender at the server and effectively prevent the misclassification.

從原來的回覆中察看解決方案 👍 1

所有回覆 (1)

more options

選擇的解決方法

Move it to your Inbox in Local Folders then mark it as Not Junk. If it stays good, then it is your email provider's server doing the damage, despite appearances. Go to their website to see if they allow you to exert any influence over the workings of their spam classifier.

Thunderbird's Junk Controls pay no attention to the sender, as this is invariably spoofed (falsified) in spam messages.

You might be able to reduce the number of times this happens with a Thunderbird filter that moves the message to a safe folder, but it's always going to be a race between Thunderbird and the email server and so can't be guaranteed to always work. You need to fix this at source, i.e. on your provider's server. A filter running on the server might be more effective than those in Thunderbird that can only be applied after download. But the real fix it to whitelist this sender at the server and effectively prevent the misclassification.

由 Zenos 於 修改