為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox suddenly started to freeze

  • 4 回覆
  • 23 有這個問題
  • 1 次檢視
  • 最近回覆由 John99

kosmol123
kosmol123
more options

So I was using ff as always, after I closed it and lunched again it started to freeze and switched to 'not responding' over and over. It takes very long time to navigate across ff and load websites. I tried refreshing, reinstalling, disabling hardware acceleration and add-ons - no effect. Everything works fine in safe mode though. I scanned system with antivirus - nothing. Any clues on my case?

So I was using ff as always, after I closed it and lunched again it started to freeze and switched to 'not responding' over and over. It takes very long time to navigate across ff and load websites. I tried refreshing, reinstalling, disabling hardware acceleration and add-ons - no effect. Everything works fine in safe mode though. I scanned system with antivirus - nothing. Any clues on my case?

被選擇的解決方法

hi, we are currently aware of a bitdefender signature update that's causing some havoc for firefox users - are you using bitdefender security products on your system by chance? https://www.reddit.com/r/firefox/comments/69zsnj/help_super_laggy_firefox_browser_08052017/dhbles0/

從原來的回覆中察看解決方案 👍 1

所有回覆 (4)

philipp
philipp
  • Moderator
more options

選擇的解決方法

hi, we are currently aware of a bitdefender signature update that's causing some havoc for firefox users - are you using bitdefender security products on your system by chance? https://www.reddit.com/r/firefox/comments/69zsnj/help_super_laggy_firefox_browser_08052017/dhbles0/

John99
John99
more options

Update on bitdefender issue . If you update Bitdefender does the problem go away ?


Bitdefender FREE AV version was recently causing crashes and hangs in Firefox 53. Sometime yesterday the Bitdefender people rolled back their problem update of Bitdefender. If you make sure your Bitdefender is fully up to date then as far as we know at present that should not have bad effects on Firefox.

Forum Note:

Dakota66
Dakota66
more options

I am having the same issue. It started 5-8-2017. I have uninstalled and reinstalled firefox and refreshed it a couple of times too and nothing has helped. I have the paid version of bitdefender, total security 2017. I am using a laptop with windows 7.

John99
John99
more options

If you are having issues with a paid for version of bitdefender please

  • Report the issue to Bitdefender to ensure they are aware of the issue.
  • Make sure you are updated to the latest version.
  • State what product (Full title & version) you are using.
  • Test with Bitdefender enabled and disabled and confirm that makes a big difference.
  • Please include some comment about the severity of the issue and the symptoms you are seeing.
  • Are you only getting slowness, or do you also get crashes ? if so please let us have a CrashID from the latest crash report: visit about:crashes the string starting bp- is needed. Please see Troubleshoot Firefox crashes (closing or quitting unexpectedly)

I am making the assumpti0n that Bitdefender commented about the Free version and updated the free version because they are only aware that it is the free version that causes problems.