為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I can't delete pop.wanadoo account and gmail emails are deleted from the gmail server

  • 8 回覆
  • 2 有這個問題
  • 2 次檢視
  • 最近回覆由 Wilko273

more options

I have been using a Freeserve email account which has now closed. I now have a gmail account. I have deleted the old Freeserve email from Thunderbird account settings, but there is a pop.wanadoo.co.uk account which I cannot delete. Also, since I have deleted the Freeserve address for "account settings" email is being downloaded from gmail and removed from the gmail server. I have "don't delete any messages" checked in the "synchronization and storage" tab. Any advice would be gratefully received. Many thanks

I have been using a Freeserve email account which has now closed. I now have a gmail account. I have deleted the old Freeserve email from Thunderbird account settings, but there is a pop.wanadoo.co.uk account which I cannot delete. Also, since I have deleted the Freeserve address for "account settings" email is being downloaded from gmail and removed from the gmail server. I have "don't delete any messages" checked in the "synchronization and storage" tab. Any advice would be gratefully received. Many thanks

被選擇的解決方法

Close Thunderbird.

Create a backup of your new profile. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Navigate to your new profile folder. Delete the folder 'Local Folders' underneath 'Mail'.

Copy 'Local Folders' from the old profile to the new profile.

Start Thunderbird.

從原來的回覆中察看解決方案 👍 1

所有回覆 (8)

more options

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

more options

Thanks for the quick reply! Here is the troubleshooting information:


 Application Basics
   Name: Thunderbird
   Version: 52.1.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.1
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20170509142926
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop.wanadoo.co.uk:110, plain, passwordCleartext
   account11:
     INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-96250f0e-6c4d-4ef6-9641-0da550170601 (01/06/2017)
   https://crash-stats.mozilla.com/report/index/bp-c6fb9086-ed95-40e1-b055-32a1e0170503 (03/05/2017)
 Extensions
   Lightning, 5.4.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.1.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 10.6
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 0ddbec85-0707-42f1-957b-082b7bbc8f0
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1496434360
     places.history.expiration.transient_current_max_pages: 47143
     plugin.importedState: true
     print.print_printer: Canon Inkjet iP1900 series
more options
there is a pop.wanadoo.co.uk account which I cannot delete.

What prevents you from deleting the pop.wanadoo.co.uk account?

email is being downloaded from gmail and removed from the gmail server.

Your Gmail account is IMAP, so messages cannot be deleted upon opening. If there's missing mail, see http://kb.mozillazine.org/Disappearing_mail

more options

I click on remove account at the menu at the bottom and it removes my gmail account and the wanadoo.co.uk is still there. Please see the image. Thanks!

more options

I'd suggest you create a new profile, and create your Gmail account in the new profile. https://support.mozilla.org/en-US/kb/using-multiple-profiles

Use Profile Manager to start Thunderbird with the new profile.

more options

Thanks. I've done this and made a new profile with just the gmail account. Please can you advise how I see all the emails stored in local folders on the old profile? I really appreciate your help.

more options

選擇的解決方法

Close Thunderbird.

Create a backup of your new profile. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Navigate to your new profile folder. Delete the folder 'Local Folders' underneath 'Mail'.

Copy 'Local Folders' from the old profile to the new profile.

Start Thunderbird.

more options

Brilliant help. Thank you!