為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox & Thunderbird installed on D drive which died. Reinstallation on C drive - 'profile cant be found', both programs

  • 5 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 user1378671

more options

I had Firefox and Thunderbird installed the D drive. The D drive died. I try to reinstall on the C drive and it installs but when run says that the profile is not available (same for both programs). I have deleted all reference to mozilla in user>appdata and the same happens. Tried running "firefox -p", with the same resulting message. Back to Opera?

I had Firefox and Thunderbird installed the D drive. The D drive died. I try to reinstall on the C drive and it installs but when run says that the profile is not available (same for both programs). I have deleted all reference to mozilla in user>appdata and the same happens. Tried running "firefox -p", with the same resulting message. Back to Opera?

所有回覆 (5)

more options

Try to find %Appdata\Roaming\Mozilla\profiles.ini file and check references to your profile. If you've deleted the profile, you can delete the profiles.ini eventually.

more options

Thanks, but I said I'd done that. It is a fix already in the forum files. After doing that (searching AppData) I actually searched the entire C drive for profiles.ini and ... not there. I think it must be some registry entry? Does someone who writes Mozilla stuff not scour these issues?

more options

I've always used the default location for my profiles, so I don't know whether there is a registry key associated with non-default locations. If you are familiar with RegEdit.exe you could check keys such as:

HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\mozilla.org

I think this one is less used:

HKEY_CURRENT_USER\Software\Mozilla

more options

Found entries there (as above, thanks jscher) and deleted entries entirely, and any others by searching mozilla/firefox/thuderbird but still I get the message that the profile is unavailable.

FIX for me: I had a large disc 'E' drive for storage that I renamed 'D' and Thunderbird now goes. I could not find or get Mozilla to forget that it had an installation on D drive so I had to provide it with one. Worth a look Mozilla?

more options

Firefox and Thunderbird both place their Profiles (user data) on the drive where the operating system is loaded - typically C:/ - regardless of where the user installs the Firefox and Thunderbird programs.

If you have an operating system on D: or E:, that is where Firefox and Thunderbird data files will end up. You need to know what you're doing when you do that. Mozilla doesn't keep you from doing that, but they aren't concerned about "looking" at user done changes / modifications or non-default installations.