We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 2 回覆
  • 2 有這個問題
  • 4 次檢視
  • 最近回覆由 FredMcD

more options

ID: addbe5e1-a469-4756-a4eb-045450170620 Signature: js::PreliminaryObjectArray::sweep

Signature js::PreliminaryObjectArray::sweep More Reports Search UUID addbe5e1-a469-4756-a4eb-045450170620 Date Processed 2017-06-20 16:23:20 Uptime 670 seconds (11 minutes and 10 seconds) Last Crash 679 seconds before submission (11 minutes and 19 seconds) Install Age 518,753 seconds since version was first installed (6 days, 5 minutes and 53 seconds) Install Time 2017-06-14 16:15:59 Product Firefox Release Channel esr Version 52.2.0esr Build ID 20170607123825 OS Windows XP OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 15 model 4 stepping 10 | 2 Adapter Vendor ID

0x8086

Adapter Device ID

0x2772

Startup Crash

False

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffff0 User Comments Total Virtual Memory 2,147,352,576 bytes (2 GB) Available Virtual Memory 1,576,472,576 bytes (1.47 GB) Available Page File 1,993,170,944 bytes (1.86 GB) Available Physical Memory 1,285,173,248 bytes (1.2 GB) System Memory Use Percentage 39 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 01ad1028, AdapterDriverVersion: 6.14.10.4299 FP(D10-L1100-W00001000-T0000)

Processor Notes processor_ip-172-31-47-248_1297; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

ID: addbe5e1-a469-4756-a4eb-045450170620 Signature: js::PreliminaryObjectArray::sweep Signature js::PreliminaryObjectArray::sweep More Reports Search UUID addbe5e1-a469-4756-a4eb-045450170620 Date Processed 2017-06-20 16:23:20 Uptime 670 seconds (11 minutes and 10 seconds) Last Crash 679 seconds before submission (11 minutes and 19 seconds) Install Age 518,753 seconds since version was first installed (6 days, 5 minutes and 53 seconds) Install Time 2017-06-14 16:15:59 Product Firefox Release Channel esr Version 52.2.0esr Build ID 20170607123825 OS Windows XP OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info GenuineIntel family 15 model 4 stepping 10 | 2 Adapter Vendor ID 0x8086 Adapter Device ID 0x2772 Startup Crash False Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffff0 User Comments Total Virtual Memory 2,147,352,576 bytes (2 GB) Available Virtual Memory 1,576,472,576 bytes (1.47 GB) Available Page File 1,993,170,944 bytes (1.86 GB) Available Physical Memory 1,285,173,248 bytes (1.2 GB) System Memory Use Percentage 39 EMCheckCompatibility True App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 01ad1028, AdapterDriverVersion: 6.14.10.4299 FP(D10-L1100-W00001000-T0000) Processor Notes processor_ip-172-31-47-248_1297; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

所有回覆 (2)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Product Firefox Release Channel esr Version 52.2.0esr Build ID 20170607123825 OS Windows XP OS Version 5.1.2600 Service Pack 3

bp-addbe5e1-a469-4756-a4eb-045450170620 Signature: js::PreliminaryObjectArray::sweep

This is for Sumo's Related Bugs 1278832 VERIFIED FIXED Crash [@ js::PreliminaryObjectArray::sweep] and various other signatures through [@ js::ObjectGroup::sweep] with use-after-free

1212356 VERIFIED FIXED crash in js::PreliminaryObjectArray::sweep()


Did the problem start when you started using Firefox 52 ESR?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?