為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

My password to sign in is not accepted. I just changed it in order to sync my devices, yet it still won't work. Solution?

more options

I am trying to sync Firefox on my laptops. I just changed my password for Hotmail, so I know it works. However, one of my laptops is not accepting the new password, so I am unable to sync it with the other laptop. What is the problem?

I am trying to sync Firefox on my laptops. I just changed my password for Hotmail, so I know it works. However, one of my laptops is not accepting the new password, so I am unable to sync it with the other laptop. What is the problem?

被選擇的解決方法

You can try to log in to the Firefox account via this website.


In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

You can try to log in to the Firefox account via this website.


In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

I tried the first solution you provided. However, I was able to use the old password to login and sync my devices. Not sure why that worked...oh well.

由 heyyothebadguy 於 修改