Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes without opening

  • 1 回覆
  • 1 有這個問題
  • 3 次檢視
  • 最近回覆由 philipp

more options

Firefox will not open. Instead crash reporter opens and that fails whenever I endeavor to post details of the crash. Firefox cannot be opened in safe mode. A jpeg of the crash detail is attached to the details included here. The computer runs the latest version of XP (OK I know XP is past tense but have had no issues outside of this current problem.)

Troubleshooting: I cannot uninstall Firefox. When attempt to remove Firefox via Windows Add/Remove nothing happens--that is the result is as though I did not click on the Remove button. When I try to Uninstall Firefox using the latest version of cccleaner (3.35) nothing happens. I downloaded the current Firefox distribution and installed this in the same disk location as the existing instance of Firefox. This did not cure the problem.

NOTE: This problem started after the trojan (trojan.afloxif) was installed on my computer; this trojan was embedded in a recent distribution of cccleaner. That trojan was removed by malwarebytes.

Firefox will not open. Instead crash reporter opens and that fails whenever I endeavor to post details of the crash. Firefox cannot be opened in safe mode. A jpeg of the crash detail is attached to the details included here. The computer runs the latest version of XP (OK I know XP is past tense but have had no issues outside of this current problem.) Troubleshooting: I cannot uninstall Firefox. When attempt to remove Firefox via Windows Add/Remove nothing happens--that is the result is as though I did not click on the Remove button. When I try to Uninstall Firefox using the latest version of cccleaner (3.35) nothing happens. I downloaded the current Firefox distribution and installed this in the same disk location as the existing instance of Firefox. This did not cure the problem. NOTE: This problem started after the trojan (trojan.afloxif) was installed on my computer; this trojan was embedded in a recent distribution of cccleaner. That trojan was removed by malwarebytes.

所有回覆 (1)

more options

hi, in case you're still a user of malwarebytes please see https://forums.malwarebytes.com/topic/209334-install-3222018-and-firefox-5230-crashes/ and disable self-protection.