We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Persistant "profile missing" error, tried everything suggested!

  • 6 回覆
  • 5 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

I constantly get the error "your profile may be missing or is iinaccessible" .

I have tried everything on the firefox forum. example, complete re-install, deleting "profile.ini", making "profile.ini" and all recipient files "read only", deleting all registry keys regarding firefox, attempting to manage profiles using the profile manager, changing the linked profile in "profile.ini", deleting "profile.ini" and EVERY time I do any action I keep getting the same error.

I have disabled my antivirus when running this and now have created a rule to not block anything firefox profile related.

Any assistance is greatfully recieved, at my witts end with this.

Greg

I constantly get the error "your profile may be missing or is iinaccessible" . I have tried everything on the firefox forum. example, complete re-install, deleting "profile.ini", making "profile.ini" and all recipient files "read only", deleting all registry keys regarding firefox, attempting to manage profiles using the profile manager, changing the linked profile in "profile.ini", deleting "profile.ini" and EVERY time I do any action I keep getting the same error. I have disabled my antivirus when running this and now have created a rule to not block anything firefox profile related. Any assistance is greatfully recieved, at my witts end with this. Greg

被選擇的解決方法

Try to update to Firefox 57.0.1.

  • Help -> About Firefox
從原來的回覆中察看解決方案 👍 1

所有回覆 (6)

more options

Well hope you did not want anything in your profile as probably gone now.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data . https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/import-bookmarks-html-file . https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks . https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles , https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile . https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

This is the best way to uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

If nothing recoverable from your Profile then delete that folder also.

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance. .

more options

Didn’t help, tried it again but still broken. Any way I can get mozzilla to teamviewer into my pc or something equivalent?

more options

Any other ideas anyone? Not fussed about loosing my local stuff as it’s all backed up on my firefox account.

more options

選擇的解決方法

Try to update to Firefox 57.0.1.

  • Help -> About Firefox
more options

Thanks cor-el! Updated and it worked, then signed into my sync and everything came back. Can’t thank you enough!

more options

Try to update to Firefox 57.0.1 to see if that version fixes it for you.

  • Help -> About Firefox