為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 6 回覆
  • 1 有這個問題
  • 10 次檢視
  • 最近回覆由 Valourant

more options

Firefox keeps crashing and won't open at all,

all i get is the crash report window.

The latest crash says this: Crash ID: bp-d3831017-09eb-4b46-9655-4c8f01180509 Crash ID: bp-8edbc948-a84e-42ae-8f05-81b231180509 Crash ID: bp-e23e9a07-d7ef-4de8-b31e-bba571180509 Crash ID: bp-5287df73-1241-4091-b3df-ec7c81180509

etc..

Firefox keeps crashing and won't open at all, all i get is the crash report window. The latest crash says this: Crash ID: bp-d3831017-09eb-4b46-9655-4c8f01180509 Crash ID: bp-8edbc948-a84e-42ae-8f05-81b231180509 Crash ID: bp-e23e9a07-d7ef-4de8-b31e-bba571180509 Crash ID: bp-5287df73-1241-4091-b3df-ec7c81180509 etc..

被選擇的解決方法

hi, unfortunately comodo was malfunctioning recently and mistakenly quarantining parts of a couple of genuine programs which caused these firefox startup crashes as well. apparently they have released an update till now that has rectified the issue, so please make sure that comodo and all of its signatures/components are up to date: https://forums.comodo.com/av-false-positivenegative-detection-reporting/comodo-is-reporting-everything-as-a-malware-since-this-night-t121994.0.html

afterwards reinstall firefox with the installer from https://www.mozilla.org/en-US/firefox/all/

in case this doesn't help either i'd recommend to ditch this unreliable security software...

從原來的回覆中察看解決方案 👍 0

所有回覆 (6)

more options

選擇的解決方法

hi, unfortunately comodo was malfunctioning recently and mistakenly quarantining parts of a couple of genuine programs which caused these firefox startup crashes as well. apparently they have released an update till now that has rectified the issue, so please make sure that comodo and all of its signatures/components are up to date: https://forums.comodo.com/av-false-positivenegative-detection-reporting/comodo-is-reporting-everything-as-a-malware-since-this-night-t121994.0.html

afterwards reinstall firefox with the installer from https://www.mozilla.org/en-US/firefox/all/

in case this doesn't help either i'd recommend to ditch this unreliable security software...

more options

I need my bookmarks not to be affected, will a reinstall wipe everything?

more options

your bookmarks won't be affected by a reinstall and stay in place for when you're able to launch firefox again ;-)

more options

Also I don't think it's commodo, auto-containment has been disabled on my firewall for over a year as I found no use for something that decides to contain files on its own without my consent first.

Do the crash reports I linked not point to JAVA? JS in the Signature?

more options

Ahh if i wont lose bookmarks then I will just re-install and see if that fixes the issues regardless of what it might be =)

thank you, hopefully reinstall works.

more options

Ahah, it was commodo, there was 1 entry to block firefox for some reason, and some entries to block skyrim, and another game. Though I have over 50 games installed from steam. So somehow commodo managed to block 2-3 things despite autocontainment being disabled. All I have set on commodo is the firewall itself and virusscope.