Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

The "Tools" section no longer shows "Account Settings", instead it shows just the default account with an "Account Actions" window and no listing of other accou

more options

I cannot receive emails, possibly due to server settings. When I go to Tools/Account Settings instead of the list in the left hand column I get a window that just lists my main account name and a drop down menu giving me the option of opening a new account or opening a chat account, etc. I cannot get into the individual accounts to check the server settings. I have attached a screenshot of this window (which is taking a long time to load, so it may not come through. I suppose I could add New Accounts for the accounts that I seem to have lost, but I'm concerned that I might lose the existing emails curently in the boxes for the existing accounts.

Why would the window open up instead of the usual Account Setting column? Can I get rid of it and get back into the normal Tools menu? Should I set up new accounts with the old account names and then delete the old accounts?

I cannot receive emails, possibly due to server settings. When I go to Tools/Account Settings instead of the list in the left hand column I get a window that just lists my main account name and a drop down menu giving me the option of opening a new account or opening a chat account, etc. I cannot get into the individual accounts to check the server settings. I have attached a screenshot of this window (which is taking a long time to load, so it may not come through. I suppose I could add New Accounts for the accounts that I seem to have lost, but I'm concerned that I might lose the existing emails curently in the boxes for the existing accounts. Why would the window open up instead of the usual Account Setting column? Can I get rid of it and get back into the normal Tools menu? Should I set up new accounts with the old account names and then delete the old accounts?

所有回覆 (7)

more options

There is no screenshot.

more options

Sorry the screenshot didn't upload - here it is again - it looks like it will upload this time.

more options

That window appears to have been collapsed. Can you drag its bottom edge downwards to enlarge it?

What it is showing is normally named Local Folders. This is a so-called "Special Account" and so won't show any connection settings for that cox.net email address.

I don't why people fiddle with things that they don't understand. Anyone who renames Local Folders would appear not to have taken on board why it is there. So changing its name seems most unwise to me.

more options

to get to my newsgroup, I must enter my username and password. what happened to Account Settings under Tool tab. This is very frustrating.

more options

BJ Tenn, open your own thread with details of your issue.

more options

Ask a question

   Inbox
   English
   Home
   Support Forum
   Thunderbird
   The "Tools" section no longer shows ...

Support Forum The "Tools" section no longer shows "Account Settings", instead it shows just the default account with an "Account Actions" window and no listing of other account

I see no Accounts Actions shown under Tools tab. I am really disappointed that I can not get to my newsgroup as before. Must be able to enter my username and password. Why would you change this feature. Can not use Accounts Settings under View tab.