為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Saved passwords/logins constantly being deleted/file being corrupted

  • 1 回覆
  • 1 有這個問題
  • 17 次檢視
  • 最近回覆由 Shadow110

more options

It happened once last year, the logins.json file was corrupted (logins.json.corrupt) and I lost all my passwords. Luckily I found a fix online and managed to find an earlier logins file from a previous profile, so I saved that in case it happened again. Now, all of sudden, it seems like the file is corrupting every few days. I have the back-up but I'm still losing passwords and logins that I've created in the interim from the last time it corrupted.

What can I do to fix this?

It happened once last year, the logins.json file was corrupted (logins.json.corrupt) and I lost all my passwords. Luckily I found a fix online and managed to find an earlier logins file from a previous profile, so I saved that in case it happened again. Now, all of sudden, it seems like the file is corrupting every few days. I have the back-up but I'm still losing passwords and logins that I've created in the interim from the last time it corrupted. What can I do to fix this?

所有回覆 (1)

more options

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

  • What's What in the Profile :
  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager
  • if you only have key3.db then make sure to remove an existing key4.db
  • cert9.db (58+) or cert8.db (57 and older) for (intermediate) certificates stored in the Certificate Manager
  • if you only have cert8.db then make sure to remove an existing cert9.db
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)


Please let us know if this solved your issue or if need further assistance.