為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

How to login to firefox

  • 5 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 guigs

more options

I get this error : The confirmation email we sent to ***.com was returned and we’ve locked your account to protect your Firefox data.If this is a valid email address, let us know and we can help unlock your account.

Issue is: i had an account with my old gmail, and that account got deleted. Now i am unable to login to firefox with that email, even though i remember the password of my firefox account.

I get this error : The confirmation email we sent to ***.com was returned and we’ve locked your account to protect your Firefox data.If this is a valid email address, let us know and we can help unlock your account. Issue is: i had an account with my old gmail, and that account got deleted. Now i am unable to login to firefox with that email, even though i remember the password of my firefox account.

所有回覆 (5)

more options

Mozilla is divided into several separate support/service areas. What are you trying to access?

I called an administrator. Please wait

more options

Trying to login to sync Firefox account and password.

more options

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

FredMcD said

I called an administrator. Please wait
more options

Hi folks, I understand that you are trying to access a Firefox Sync account that was created with an email that no longer exists. This one is tricky. You must have access to the email account in order to access the reset process.

I am sorry we cannot help. The best next steps will be to remove the account from the current profile, then create a new account with an email you do have access to, then sync the devices that were previously attached to the account.

Since Sync is not a back up service, all of the profiles that are on the locale devices will be synced on the new account.

more options

Also, when you do create a new account with a working email, add as second one to it for back up. Add Secondary Email Address to Firefox Accounts.