為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Ubuntu 18.04, firefox 61.0.1 (64-bit) facebook messenger and messenger calls can't connect. On Chrome there is no problem. All permissions granted but no joy

  • 1 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 Shadow110

JLChapman
JLChapman
more options

I have always used Facebook messenger and messenger.com to make calls and had no problems. I don't know if it is from the last upgrade or not but I realised about 6 weeks ago that when making a call the window opens asking for permissions, I grant the permissions (I have set them to be remembered now), the call then proceeds to the ringing stage, the other end picks up, there is silence, they can't hear me and I can't hear them and then the call ends by itself. Both facebook messenger and messenger.com work on Chrome on the same machine but I am a firefox fan and want to know why it is not working in firefox. Any assistance would be appreciated.

I have always used Facebook messenger and messenger.com to make calls and had no problems. I don't know if it is from the last upgrade or not but I realised about 6 weeks ago that when making a call the window opens asking for permissions, I grant the permissions (I have set them to be remembered now), the call then proceeds to the ringing stage, the other end picks up, there is silence, they can't hear me and I can't hear them and then the call ends by itself. Both facebook messenger and messenger.com work on Chrome on the same machine but I am a firefox fan and want to know why it is not working in firefox. Any assistance would be appreciated.

所有回覆 (1)

Shadow110
Shadow110
more options

Hi, try using messenger.com while in : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?