Hi, sometimes a fresh install is not so Fresh. The Stub Installer has done this a couple of times.

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If is your Profile :

• https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Ah - cheers for the quick response.

When I say fresh install what I mean is that my machine crashed over the weekend, I had to do a factory reset of my OS (Win 8.1) and then the long grind of installing all software from scratch, with the latest versions of everything and creating new profies.

I was using FF 57 (or something, but not the "new" FF) previously, as the "new" doesn't allow for many favourite add-ons, such as Scrapbook and AiOS, but I accept the new version and have let go of reliance on those add-ons that are not compatible.

This is a brand new FF install on effectively a new machine, and whilst the restart/disable/restart/enable works each time it is a bit of a bind.

Cheers. A.

Hi, the instructions for a Refresh worked once already tonight for the same issue.

Resolved - a minor matter of my OS crashing and trashing again meant yet another factory reset, and a reinstall of software. My FF has been loaded the same, with the same add-ons, but no problems or issues now.

Cheers guys. A,